BOOKING DEPOSIT POLICY
Appointment bookings are necessary – no walk-ins will be accepted at this time.
A booking deposit of $50 will be taken for all bookings over 1 hour. If you are unable to pay the booking deposit at the time of booking, your appointment will be moved to the cancellation/waiting list for the same day you requested.
Your booking is not confirmed unless the booking deposit is paid.
Booking deposits can only be paid by credit/debit card. We do not retain credit card details.
Booking deposits are NOT fees – the deposit is yours to use at your appointment or to roll-over to your following appointment.
CANCELLATION POLICY
If you are unable to attend your appointment, we require at least 24 hours’ notice for cancellation.
If you cancel your appointment less than 24 hours prior to your scheduled time, your booking deposit will be forfeited. NB this will be determined on a case-by-case basis.
If you cancel on the day of your appointment or need to reschedule, you will be charged 50% of the service. NB this will be determined on a case-by-case basis.
If you fail to respond to the SMS reminder service or there is no other contact, your appointment will be cancelled, and your booking deposit forfeited.
“No shows” will be charged the full service fee. They will also be required to pay a deposit for all future appointments.
Honey & Muse reserves the right to cancel any unconfirmed appointments – the cancellation policy will apply.
IMPORTANT
We offer an SMS reminder service – we will text you to confirm your appointment ahead of time. On receipt of this text, we ask that you confirm YES or contact us for a new appointment time. We will endeavour to contact you via an alternative method if you do not reply.
Please arrive to your appointment on time – this is essential to give us ample time to perform your treatment & answer any questions you may have.
If you are running late, please let us know via phone. We will do everything we can to accommodate you; however, we may need to reschedule your appointment or may not have time to complete the full service, which will require a further booking.
Please wear appropriate clothing/jewellery to your appointment (nothing of high value!) as items can get occasionally get damaged during the treatment process. Honey & Muse will not be held liable for any clothing/jewellery damage.