FAQS - YOUR APPOINTMENT
CAN I BRING PICTURES OF WHAT I WANT?
Yes please! Visuals are always the best way to explain. I would love you to bring pictures of the look you want to achieve. Pinterest is always a great start.
SHOULD I WASH MY HAIR BEFORE I COME?
It is not necessary. Clean hair when doing custom lighting services always helps.
WILL I GET MY DESIRED COLOUR ON THE FIRST SESSION?
It may require more than one visit to achieve your desired colour. Some colours are not achievable on all hair types. Jess will inform and guide you as to what is achievable in your consultation.
After-care will be required to maintain the desired colour you have chosen. Honey & Muse will provide you with information and products to purchase to maintain your hair at home. We will not accept any responsibility for any damages, loss of colour or correction if you choose to use different after-care products.
IS THERE PARKING AT YOUR SALON?
Timed, street parking is available within walking distance of the salon. Secure, undercover car parking is available in the Crown St Mall car park or Woolworths. NB this is paid parking.
FAQS - BOOKINGS
HOW CAN I MAKE A BOOKING?
Bookings can be made via our website (www.honeyandmuse.com.au) by clicking on the "Book Now" on the homepage. Alternatively, you can send us an email at info@honeyandmuse.com.au or contact us on (02) 4229 8381.
DO I NEED TO PAY A DEPOSIT?
A booking deposit $50-$100 will be taken for all services over 1 hour. If you are unable to pay the booking deposit at the time of booking, your appointment will be moved to the cancellation/waiting list for the same day you requested. Your booking is not confirmed unless the booking deposit is paid.
If you cancel/reschedule 48 hours before your appointment, your deposit will be held as a credit on your account – this can be used towards any future service that you book. If you cancel or reschedule within 48 hours of your appointment, your deposit will be kept as a cancellation fee.
IF I BOOK ONLINE, IS IT AUTOMATICALLY CONFIRMED?
All online bookings are subject to approval. Your appointment is not secured until we have messaged you to confirm the booking. In the event that your chosen time or date is unavailable, there is an issue with the allocated time frame or your service, or we're fully booked, we will contact you to reschedule the booking. If none of our available times suit you, we can issue a refund of your deposit.
WHAT HAPPENS IF I AM RUNNING LATE TO MY APPOINTMENT?
If you are running late, please let us know via phone. We will do everything we can to accommodate you; however, we may need to reschedule your appointment or may not have time to complete the full service, which will require a further booking.